Refund & Return Policy
Last updated: 5 August 2026
Eligible for a full refund
- Goods damaged or defective in transit
- Wrong items received, or items missing from the order
- Parcel lost in transit and confirmed as lost by the carrier
- Cancellation requested before we dispatch the parcel
How to request one
- Contact us within 7 days of delivery, quoting your order number.
- For damage or incorrect items, include photos of the goods and the outer packaging.
- We respond with a decision within 3 business days.
Refund timing
- Once approved, we refund to the original payment method within 7–14 business days.
- When the money actually appears depends on your payment provider or bank.
- We do not refund in cash, or to any account other than the one used to pay.
Not eligible
- Items opened or partly used, with no transit damage
- Requests made more than 7 days after delivery
- Damage caused by storage or misuse after delivery
- Parcels returned or undeliverable because the address given was wrong or incomplete